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Cancellation & Refund Policy

Last Updated: 24/06/2026

Company: Studio Bauno

At Studio Bauno, we aim to deliver high-quality branding, design, and creative subscription services. This Cancellation & Refund Policy outlines the conditions under which cancellations and refunds may be processed. By engaging our services or making a payment, you agree to the terms stated below.

General Policy

All services offered by Studio Bauno are customized and project- or subscription-specific.
Due to the nature of our work (strategic and creative design execution), refunds are limited and processed only under the specific conditions listed below.
This policy applies to all payments made through bank transfer or any other payment method.

Cancellation Policy

2.1 Cancellation Before Project Start (Project-Based Engagements, e.g. Zero-to-Brand)

You may request cancellation before project kickoff (before we begin any work).

In such cases, 20% of the total project amount will be deducted as administrative and calendar-allocation charges.
The remaining amount will be refunded within 14 business days.

2.2 Cancellation After Project Start

Once the project has started (strategy, research, or design work has been initiated):

No refund will be provided.
However, you may request a project pause or scope modification, subject to availability.

2.3 Subscription Services (e.g. Design Genie)

For ongoing monthly design subscriptions:

Cancellation requires 7 days' prior written notice before your next billing date.
Payments already made are non-refundable, but your subscription will remain active until the end of the current billing cycle.
If you'd rather take a short break than cancel outright, you may pause your subscription for up to 30 days — just email us to arrange it.

Refund Policy

Refunds apply only under the following conditions:

3.1 Duplicate or Incorrect Payment

If you're charged twice or an incorrect amount is deducted, the excess amount will be refunded within 7–10 business days after verification.

3.2 Service Not Delivered (Due to Our Inability)

If we're unable to start or deliver the service due to internal reasons on our end, a full refund will be issued.

3.3 No Refund Cases

Refunds will not be provided if:

You change your mind after approving the project scope or brief.
Delays are caused by your unavailability, lack of communication, or incomplete inputs.
Work has already started or any deliverables have been shared.
The service has been delivered partially or fully.
Third-party tools, stock assets, hosting, domains, or integrations are involved (these costs are non-refundable).

Payment Disputes

In case of any dispute or clarification regarding payments, please contact us directly before raising a dispute with your bank or payment provider. Email us at sayhello@studiobauno.com with relevant transaction details